Refund policy

🔄 Return & Refund Policy

We want you to love your purchase! If something isn’t right, we’re here to help.

At Trendify, your satisfaction is our top priority. We work hard to provide high-quality products and a smooth shopping experience. If something doesn’t go as expected, we’re here to help with a simple, transparent, and customer-friendly Return & Refund Policy.

1. Easy Returns – 30 Days

If you receive a product that is damaged, defective, incorrect, or not as described, you can request a return within 30 days of delivery.

Eligible for Return

  • Wrong item received

  • Damaged or defective product

  • Size/variant mismatch

  • Item not as described

Not Eligible

  • Products damaged due to misuse

  • Items without original packaging/tags

  • Used or worn products (for hygiene reasons, if applicable)

2. Hassle-Free Refunds

Once the returned product reaches us and passes quality inspection:

Domestic Orders (India)

  • Refund to original payment method (Card, Wallet, Net banking)

  • Processing time: 3–7 business days

International Orders

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Shipping fees and customs duties are non-refundable

3. Exchange Option (India Only)

You can request a free size or color exchange within 7 days depending on stock availability.

4. How to Initiate a Return

Just follow these simple steps:

  1. Email us at online@newtrendify.shop 

  2. Mention your order number and reason for return

  3. Attach clear images/video of the issue

  4. Our team will respond within 24 hours with the next steps

5. Return Pickup / Shipping

  • India: Return pickup is arranged from your doorstep (in most pin codes).

  • International: Customers need to ship the product back to our warehouse. Shipping cost is borne by the customer unless the item received is defective.

6. Order Cancellations

You may cancel your order any time before it has shipped.
Once an order has been shipped, it can no longer be canceled and will instead follow our standard return process.

All approved order cancellations made within 30 days of purchase are eligible for a 100% refund to the original payment method.

7. 100% Authenticity & Quality Guarantee

Every product at Trendify goes through strict quality checks.
If you ever face an issue, we promise quick support, fair resolution, and complete transparency.

Your trust means everything to us.

📩 Need help?
Email us at [online@newtrendify.shop]. We’ll be happy to assist you!